EXCHANGE & RETURNS
We offer a 100% peace of mind return policy. If you would like to return or exchange your item/s we are happy to provide a refund or exchange for you.
Please ensure you meet the below criteria to be eligible to make a return:
- Items must be returned within 14 days of purchase.
- The returned items must be unworn, unwashed and in otherwise unused condition, with all original labels and tags attached.
- The returned items must not be sale and stock clearance items.
Once you have deemed yourself eligible to return your item/s, please contact us by email at firstname.lastname@example.org to request a return or exchange.
The cost of return shipping costs for exchanges and other returns is at the customer’s expense, unless deemed faulty. Barossa Supply Co. will not be responsible for goods damaged in return transit.
If the item/s returned does not meet our Return Policy it will be sent back to you, to the original shipping address from your order.
Returns will be issued for refund if the goods are faulty.
Under Australian Consumer Law we are not required to provide a refund if you change your mind or make the wrong selection. If an item fails to meet consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.
We strongly recommend the returned merchandise is sent via Australia Post registered mail to ensure the return is received by us. Barossa Supply Co. will not be responsible for any items lost in transit. All returns must be packaged appropriately so the product is protected. Delivery costs of the return are at your expense we will not provide a refund for any postage fees paid unless the product is faulty.